About Our Yurts

1. Handcrafted products:
   Our yurts are traditionally handmade in Mongolia using time-honoured techniques. Because of this, each yurt is unique. Small variations in colour, finish, timber grain, or stitching are normal and should be expected. These do not affect performance or quality.
2. Materials:
   We use locally sourced natural materials wherever possible. Timber types (such as elm, willow, or pine) may vary depending on seasonal availability. If a specific material is unavailable, we will use a suitable alternative of equal quality.
3. Guarantee:
   All yurts supplied through our Mongolian workshop come with a one-year guarantee covering manufacturing faults. This does not affect your statutory consumer rights.
4. Transport and minor damage:
   Yurts are carefully packed using felt protection, waterproof coverings, and wooden crates. While rare, minor cosmetic damage can occasionally occur during long-distance transport. This does not normally affect the structure or function of the yurt.
5. Bulk orders and port collection:
   For bulk orders collected directly from the port, responsibility transfers once the goods are collected. We strongly recommend arranging separate transport insurance from that point onwards.
6. Delivery times:
   Estimated delivery dates are provided in good faith. However, international shipping is managed by third-party transport companies, and schedules can occasionally change due to
   circumstances beyond our control. We cannot guarantee exact delivery dates.
7. Damage during delivery arranged by us:
   If we arrange delivery and damage occurs in transit, responsibility remains with us. You will not be asked to pursue shipping companies yourself.
8. Ownership:
   All goods remain the property of Yurt Specialists until full payment has been received.
9. Binding agreement:
   Once an order is placed, these terms form part of the contract of sale.
10. Quotations:
    All quotations are valid for 30 days unless stated otherwise in writing.

Returns, Cancellations & Refunds

We understand that ordering a yurt is a big decision. The following policy explains your
options clearly and fairly.

Order Cancellations

• Within 3 business days:
  You may cancel your order within 3 business days and receive a full refund of your deposit.
• Between 3 business days and 30 calendar days:
  Cancellations made during this period will receive a 50% refund of the deposit.
• After 30 calendar days:
  After this time, deposits become non-refundable as materials and production
  are already underway.

Manufacturing Delays

If your yurt has not entered production and manufacturing is delayed by more than
90 days (excluding circumstances beyond our control), you may cancel your order
and receive a full refund of your deposit.

Important Notes

• Deposits secure your place in the production schedule.
• Delays caused by events outside our control (such as shipping disruption, extreme weather,
  or international logistics issues) are considered force majeure.
• This policy applies to both custom-made and standard yurts unless otherwise agreed in writing.